Shipping policy

PrettyHive Shipping Policy

Please note that all delivery times stated on our website are estimates and may vary due to unforeseen circumstances. Due to our current high demand, some orders may take over 2 weeks to arrive. Please contact us at support@prettyhive.co if you have any questions.

Shipping Origin

All orders are shipped from our fulfillment centers in China. We work with trusted international logistics partners to ensure timely and reliable delivery worldwide.

Shipping Prices

Shipping prices vary depending on your country of residence. Shipping rates are calculated based on the shipping address you provide during checkout.

To check your exact shipping costs, simply add any item to your cart and proceed to checkout. You will be able to view the available shipping options and rates before completing your purchase.

Please note that any customs duties, import taxes, or local handling fees imposed by your country’s customs authorities are not included in our shipping fee and remain the customer’s responsibility.

Order Processing

Most orders are processed within 3–5 business days.

If you believe your order has not shipped within the timeframe specified in our policy, please contact us for an update. We are committed to providing prompt and efficient shipping services and will do our best to keep you informed about your order status.

Our customer service team is always available to assist with any shipping, tracking, or delivery concerns.

Wrong Shipping Information

Shipping labels are automatically generated using the information provided during checkout.

If you notice an incorrect or incomplete address, please contact us immediately so we can correct it free of charge, provided the order has not yet shipped.

If the order has already shipped, please reach out directly to the courier to resolve the issue.
Please note that PrettyHive cannot be held responsible for lost or undelivered packages due to incorrect or insufficient address information provided by the customer.

Package Pickup

If your package cannot be delivered directly and is awaiting pickup at a local post office or pickup point, please retrieve it within the specified timeframe.

Failure to pick up your package may result in it being returned to sender or destroyed by the carrier.
PrettyHive cannot be held responsible for:

  • Packages not collected within the pickup deadline,

  • Lack of notifications from local carriers, or

  • Incorrect contact details provided by the customer.

If your package is returned or destroyed due to non-pickup, we are unable to offer refunds or reship the order free of charge.

Customs Policy

  • For EU countries, there are no additional customs fees as VAT is paid through the Import One-Stop Shop (IOSS) system.

  • In major countries such as the US, UK, Canada, Australia, New Zealand, Switzerland, and Norway, customs fees are generally not charged for regular retail orders. However, very large bulk orders (e.g., over 10 items) may be subject to import duties.

  • Customers in South America may experience higher likelihood of customs charges based on local regulations.

Customs fees are determined by the destination country’s authorities and are the responsibility of the customer.
If customs fees are not paid promptly, the package may be confiscated, destroyed, or returned to the carrier. In such cases, PrettyHive cannot be held liable, and no refunds or replacements will be issued.

We strongly advise customers to monitor their tracking updates and stay informed about customs processes, as delays or lack of notifications can occur outside our control.

Delivered Packages

Once a package has been marked as delivered by the carrier, our responsibility for the order ends.

If your package is marked as delivered but you have not received it:

  • Please contact your local postal carrier first.

  • If the package cannot be located, you may request a non-delivery statement from your delivery company and send it to us. Only then can we process a refund or replacement.

We are not responsible for lost or stolen packages after confirmed delivery. If theft is suspected, please file a police report and contact your local delivery company for further assistance.

Agreement to Policies

By completing a purchase on our website, you agree to all policies outlined on this site, including our Shipping, Refund, and Privacy policies.

This agreement is automatically applied at the time of purchase. Please review our policies carefully before placing your order.
If you have any questions, please contact support@prettyhive.co prior to checkout.