Refund policy

PrettyHive Return & Refund Policy

We offer a 100-day return policy, giving you the flexibility to return an item within 100 days of receiving it.

Return Eligibility

To qualify for a return:

  • Items must be in their original condition, unworn or unused.

  • All tags, packaging, and accessories must be intact.

  • A receipt or proof of purchase is required.

Returns that do not meet these requirements may be refused.

Initiating a Return

To start a return, please contact us at support@prettyhive.co.
Once your return is approved, we’ll provide detailed instructions and the return address.

Please do not send items back without prior authorization — unauthorized returns will not be accepted.

Shipping Choices

You are free to choose any shipping carrier to send your return. However, please note that:

  • Return shipping costs are the customer’s responsibility.

  • We recommend choosing a tracked shipping method, as we cannot guarantee receipt of untracked returns.

Customs Fees

If any customs duties or import fees are incurred during the return shipping process, these amounts will be deducted from your refund.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective,

  • The item is damaged, or

  • You received the wrong item.

We’ll evaluate the issue and work to resolve it promptly through a replacement, exchange, or refund.

Misuse of Discount Codes

Discount codes for subsequent purchases are intended to reward returning customers.
Using these codes to manipulate initial orders — such as canceling and reordering to gain discounts — is prohibited.
Such misuse may result in order cancellations and invalidation of discount codes.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Personal care items (e.g., hygiene-related goods)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The quickest way to receive a replacement item is to return the original item and place a new order once your return is approved.

European Union 14-Day Cooling-Off Period

If your order was shipped to an EU country, you have the right to return it within 14 days of receipt for any reason, without needing to provide justification.

The item must be in:

  • Its original condition (unworn or unused)

  • Original packaging

  • Accompanied by proof of purchase

This right complies with EU Directive 2011/83/EU on Consumer Rights.

Refunds

After receiving and inspecting your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method within 10 business days.

  • Your bank or credit card provider may take additional time to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us at support@prettyhive.co for assistance.

Agreement to Policies

By completing a purchase on our website, you agree to all policies outlined on this site, including but not limited to our Shipping, Refund, and Privacy policies.

This agreement is automatic upon checkout. Please review our policies before placing an order. If you have any questions, don’t hesitate to contact us.